Website Policies for IncenseWiki.com
Cookie Policy
Last Updated: [Date]
IncenseWiki.com uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you consent to our use of cookies in accordance with this policy.
Types of Cookies We Use:
Essential Cookies – Necessary for site functionality (e.g., shopping cart).
Analytics Cookies – Help us understand visitor behavior (Google Analytics).
Preference Cookies – Remember your settings (e.g., language preference).
Marketing Cookies – Used for targeted ads (e.g., Facebook Pixel).
Managing Cookies:
You can disable cookies via your browser settings, but some features may not work properly.
Return & Refund Policy
Last Updated: [2025-1-1]
We want you to love your IncenseWiki purchase! If you’re not satisfied, here’s how we handle returns and refunds.
Eligibility for Returns:
Items must be unused, undamaged, and in original packaging.
Return requests must be made within 14 days of delivery.
How to Initiate a Return:
Contact us at [support@incensewiki.com] with your order number and reason for return.
We’ll provide a return address and instructions.
Once received and inspected, we’ll process your refund.
Refunds:
Approved returns will be refunded to the original payment method within 5-7 business days.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges:
We currently do not offer direct exchanges. Instead, return the item and place a new order.
Damaged or Defective Items:
Contact us immediately with photos of the issue, and we’ll send a replacement or refund.
Shipping Policy
Last Updated: [2025-1-1]
Processing Time:
Orders are processed within 1-3 business days (excluding weekends/holidays).
Shipping Options & Delivery Times:
| Service | Estimated Delivery | Regions |
|---|---|---|
| Standard Shipping | 3-7 business days | USA |
| Priority Shipping | 2-4 business days | USA |
| International | 7-21 business days | Varies |
Shipping Costs:
Calculated at checkout based on weight and destination.
Free shipping on orders over 20$ (US & EU only).
Tracking & Delays:
You’ll receive a tracking number via email.
Delays may occur due to customs, weather, or carrier issues (we’ll notify you if possible).
Lost or Stolen Packages:
If tracking shows “delivered” but you didn’t receive it, contact your local carrier first.
We’re not responsible for lost/stolen packages after delivery but will assist where possible.
Need Help?
Contact us at [support@incensewiki.com] for any policy-related questions.